Informal Complaint Form Due to the volume of informal complaints that the PUC is currently receiving, it may take 3 to 5 business days to respond to your complaint. Know Your Rights. The Public Utility Commission of Texas regulates the states electric, communication and telecommunication utilities, implements respective legislation, and offers customer assistance for resolving consumer complaints. After first filing an informal complaint, the Public Utility Commissioners will have your case investigated. Complaint Process. Please be aware that some unwanted telephone call are not considered telephone solicitations and are allowed by law. Public Utility Commission of Texas. The Texas Coalition for Affordable Power reviews this data on an annual basis. Customer Complaint Statistics. A must read prior to filing a complaint with the PUC.
All data are given for fiscal years and have been obtained under the Texas Open Records law or extrapolated from publicly available PUC reports and from newspaper accounts.
We may close your informal complaint without investigation if it is determined that you did not contact your company about this matter before filing an informal complaint. The Public Utility Commission of Texas (PUCT) regulates the state’s electric, telecommunication, and water and sewer utilities, implements legislation related to those utilities, and offers customer assistance in resolving consumer complaints. A PUC administrative law judge holds a hearing to gather evidence and then makes a recommended decision, which the PUC commissioners rule on at a public meeting. The PUC data also shows a year-to-year drop in nine categories of complaints, and an increase in only one category. Your Rights as a Consumer. A formal complaint against a utility company may result in a hearing before a PUC administrative law judge. The complaint should include the following information: Your name, address and telephone number. Or by fax: 512-936-7003.
We recommend that you use the informal complaint process first, since many issues are resolved sooner … Formal Complaints If your informal complaint is not resolved to your satisfaction and you wish to file a formal complaint, your pleading must be filed in accordance with the formal complaint […] All told, Texans filed 5,508 electricity-related complaints or inquiries with the Texas Public Utility Commission during the 2019 fiscal year. The number of electricity-related complaints filed with Texas regulators increased for the second year in a row and now stands at a new four-year high, according to a long-term analysis of Public Utility Commission data. But it's important that you understand these rights before filing a complaint with your utility or the Public Utility Commission (PUC). Complaint Summary; Graph Company Total Slamming Cramming Billing Quality of Service Discont. It lists the relative number of informal complaints the PUC-T investigated per REP, per a process that reduces misdirected complaints. Electricity deregulation in Texas has been around since 2002. Service Provision of Service All Other; JUST ENERGY TEXAS LP: 168: 37: 1: 52: 0: 60: 18: 1 : DBA or Former Names: [ JUST ENERGY ], [ JUST ENERGY RGV ], [ US ENERGY SAVINGS CORP ] RELIANT ENERGY RETAIL SERVICES LLC: 163: 22: 2: 106: 0
Filing Complaints Consumer Guides. In FY 2009, Texans registered 15,956 electric complaints and inquiries with the PU C. That’s ne arly three times the number registered in FY 2018. Aquí encontrará la información necesaria para presentar quejas contra los servicios públicos, entender el proceso de presentación de una queja y la ayuda que podemos … How to Use PUC Complaints to Improve the Customer Experience. View scheduled PUC Meetings. Retail Electric Providers From: 12/2/2019 To: 5/31/2020: … Or by mail to: PUC - Consumer Protection P.O. The only source we know of that meets both tests is the Public Utility Commission of Texas’s monthly Industry Scorecard.
Or by email: customer@puc.texas.gov.
This Snapshot Report is based upon a review of electricity complaints and inquiries filed with the PUC’s Office of Customer Protection, which was established in July 1997. But it's important that you understand these rights before filing a complaint with your electric, telecommunications, water and sewer utility service provider or the Public Utility Commission (PUC). File a Formal Complaint. If you are a customer of an electric, telecommunications, or water service provider who filed an informal complaint with the Public Utility Commission (PUC) and you are not satisfied with the resolution, you may file a formal complaint.
The PUC of Texas will take action on the complaints that you file with them, although this should be your last resort option. For example, the Texas Coalition for Affordable Power (TCAP) has assembled a detailed report on Texas PUC complaints to highlight the national complaint landscape. Customer Complaint Statistics. Public Utility Commission of Texas. The PUC will send both you and your company a letter with the investigator's resolution. Retail Electric Providers From: 11/1/2019 To: 4/30/2020: 5/16/2020 6:03:12 AM: Complaint Summary; Graph Company Total Slamming Cramming Billing Quality of Service Discont.