The whole experience has been complicated and time consuming. You subscription entitles you to unlimited consultations with Doctor Care Anywhere for one year. If you need to be referred to a private specialist, your GP can email details of your referral directly to our AXA Health Fast Track Appointment service, so they can arrange your appointment3. Present in 59 countries, AXA's 161,000 employees and distributors are committed to serving our 103 million clients. Here are some of the medical emergencies for which you should visit A&E immediately: chest pain, haemorrhage, obstetric/pregnancy complications, severe abdominal pain, suspected stroke, severe infections, severe mental health (such as severe depression, anxiety, psychosis or mania), traumatic injuries. It’s hard to beat the ease, speed and convenience offered with Dr… With AXA Doctor at Hand, you can get a 20 minute appointment with a GP at a time and place that suits you – 24/7, 365 days a year, wherever you are in the world 4. Response was speedy. Your referral will be securely stored on your patient record where you can download it as a PDF to share with your specialist, health insurer or whoever you need to. This practice is of course illegal. REGISTER. Doctor Care Anywhere will send you an email and text reminder 10 minutes before your appointment is due to start. We had two separate detailed letters from GP to see a specialist and in both occasions, AXA rejected those without proper reasoning. I put in a call to AXA and they kindly explained everything and it was plain sailing from advice given. I am far better off paying privately so that as I need an appointment, I can choose who I contact but also act upon my doctors advice which AXA failed to listen to. The GPs are unable to refer to the NHS. Poor customer service, how staff speak to you, makes you feel like a criminal. Services. Thank you AXA. Present in 59 countries, AXA's 161,000 employees and distributors are committed to serving our 103 million clients. If you have any further questions, please visit our FAQs page or contact our customer services team at contact@doctorcareanywhere.com or call them on +44 (0)330 088 4980. AXA Doctor at Hand, powered by Doctor Care Anywhere, is a private online GP service that puts better health in easy reach for everyone. AXA’s Doctor@Hand is a digital GP service offering video or phone appointments with a UK-registered GP. 2 Available in most circumstances. I understand this is comment in children but its GP concerns to be see by special so why I have to argue about this.Its so sad that they should be here to help and they only cause more stress. In this example 60% of £800 = £480. Your notes can also be shared with your NHS GP. Just login via your computer or device, find a time that works for you and book your appointment the same day. They had my details, so why didn't they telephone or email me back? If you have been provided a voucher code you can enter this before payment. All GPs are fully qualified. Appointments are subject to availability. Doctor Care Anywhere, is not an emergency medical service and doesn’t treat emergencies. © 2021 Trustpilot, Inc. All rights reserved. Outside of Europe our doctors will give patients advice on the best medication to pick up locally. Unfortunately I have another refuse today to pay for specialist regarding my daughter overgrowing toe. Keep up the good work. However only one of the three Dr. i was given was actually able to see me for a consultation. Live healthy. Seamlessly handled any queries I had re billing and resolved any issues quickly putting my mind at rest. Great online doctor service I’ve now had 3 appointments through this service with 3 different doctors. They offer value for money and they are helpful, caring and knowledgeable. It lets you speak to a GP by video or by phone, from anywhere in the world, 24 hours a day, 365 days a year 1. When a claim arrived they refused coverage. This is subject to our fair usage policy set out in our terms and conditions. Thank you for your review. AXA Doctor at Hand is included as part of Advance, our corporate health insurance. 10 Lakh. Dr. James B. Bennett is a Orthopedist in Houston, TX. Doctor Care Anywhere is a new kind of health service that gives you the confidence and reassurance to look after you and your family's health - wherever you are, whenever you need us. Doctor … In addition, our Doctor@Hand service, available as an option with our private healthcare cover and delivered by Doctor Care Anywhere, enables you to have a phone or video consultation with a GP – wherever you are in the world.. Not a great start for my first enquiry. 3 If you have private healthcare benefits, out-patient limits may apply. Prescriptions are restricted in USA and sanctioned countries. Whether it’s the middle of the night, or you’re away from home, AXA Doctor at Hand is the private online GP service that works around you, not the other way around. In the UK and Europe prescriptions can be fulfilled in any pharmacy. Corporate scheme members: out-patient prescriptions may cost more than on the NHS and the prescription charge and delivery may not be covered by your scheme membership. With a senior clinical team and over 100 GPs, they are focussed on finding the right doctors so you can be confident in the service you’ll receive. Be prepared to litigate your case in court. It had been a week later and still got no response/updates from them. Really long waiting on the phone and not much service available, I've been fortunate enough to have had support from AXA for many years and for many different health complaints. AXA is apparently very busy. Depending on where you are, they can advise you on the best way to access prescriptions locally or you have medication delivered to you directly2. *The Virtual Doctor from AXA service is now available to all individual and SME members (excluding those whose health plan is insured by AXA General Insurance Hong Kong Limited). Our expert teams care for a huge range of customers, helping them protect their … Doctor@Hand is available through our Private Medical Insurance plan and delivered by Doctor Care Anywhere. I had a continuation policy agreed in writing with no exclusions. Or you can buy it on its own as a healthcare benefit for your business. I didn't use it much so can't say much about a lot of the services, but making the claims and getting the money back for some appointments was all done quickly. The call centre staff were always available and each time I called them they were courteous and helpful. We are not an emergency service. Please note delivery from the UK can incur significant costs and might be subject to customs restrictions and delays. Get a wide range of coverage benefits under Smart Health High Deductible Insurance Policy by Bharti AXA General Insurance for sum insured options between Rs. It would have taken me days to get an appointment to see my doctor but in the same amount of time, I had a consultation, picked up my prescription, got rid of my symptoms and spent no more than the regular co-pay at my doctor’s office! Can I use my prescription internationally. Anytime appointments With AXA Doctor at Hand, GP appointments by video or phone are just a couple of taps away – 24 hours a day, seven days a week, 365 days a year (*subject to appointment availability). This website uses cookies to ensure you get the best experience on our website. “Fab, quick and easy - better than seeing a doctor in person as you feel supported and that the Dr has plenty of time to speak with you without rushing you out the door.” The free NHS service, powered by Babylon, allows patients to book appointments and talk to their doctor through their smartphone within minutes.. Read more. I give 3 stars because while the service is good, I would like to suggest that if I found a chriropractor near me but it is not in the list of your approved Chiropractor, I should be allowed to use the one near me since I don't drive, I will have to take a taxi to get there during this pandemic situation. AXA Health makes it easy for you to see a GP whenever you want, wherever you are. Following on from your consultation you may be referred to a specialist for further treatment. You will win but it may take some time and that is what AXA is hoping for. Imagine you need a prescription for your child before they go away on a school trip in 48 hours. It’s an evolution in on-demand, personalised care for you. Great experience, well looked after by all of the team i spoke with. Each time it's the same "I'll be in your area and will be meeting with a few of your colleagues" nonsense. The professional and friendly lady spent quite some time to call the office(s) in charge and prepare /copy/fax the documents. Turned out that they had excluded certain coverage after signing the agreement and without telling me or the broker. I needed to use my policy for the first time and wasn't quite sure on how it all worked. I would recommend AXA Health to friends and family and anyone else considering taking out a policy. My claim was dealt with professionally and efficiently. If you have an existing AXA plan and would like to review or you are looking at medical insurance for the first time give us a call on 02074425880 or email help@drewberry.co.uk. I accept accidents happen. In the rest of the world the doctor will advise you on the best course of action to receive the medication you need - which might be to either advise on which medication to pick up at your nearest pharmacy or put you in touch with our pharmacy partner who will deliver it from the UK, local laws permitting. By taking out the mental health option you will receive the following: The chairman of a doctor’s union is calling for GP at Hand to be “scrapped immediately”. Great experiences to support your wellbeing. “The doctor was helpful and informative, she took the time to listen and suggested an appropriate course of action.” Easy to get hold of a Doctor for consultation and referrals. Register with ActivePlus for free and you'll get fantastic discounts across our range of health and wellbeing products. You can speak to one of our doctors wherever you are in the world. Once you’ve logged in to your account, you can speak to a GP online via video or phone. Doctor @ Hand. AXA Doctor at Hand, powered by Doctor Care Anywhere, is a private online GP service that puts better health in easy reach for everyone. Do staff not appreciate that there may be a severe medical condition that the claimant is struggling mentally to cope with? Can I speak to a doctor when I am abroad? They first started two years ago, and even after I told them many times to take me off their list, call me at least once a month. Our areas of expertise are applied to a range of products and services that are adapted to the needs of each and every client across three major business lines: property-casualty insurance, life & savings, and asset management. No issues on settling of medical bills.Efficient, easy to use well trained advisors taking your calls. Choose if you’d prefer to speak to a male or female GP. I've always received excellent and prompt customer service, with access to many health professionals, and feel that I've been well looked after. Please refer to your membership handbook for further details. So, I used the Fast Track line. Please note, these do incur often quite significant delivery charges and are subject to custom restrictions and delays. sinusitis, sore throat, earache), hay-fever, headache, migraine, men’s health, skin problems (e.g. Booking an appointment with your GP can take longer than it needs to. Receive up to five consultations a year with AXA's Doctor@Hand GP service where you can speak to a doctor using your smartphone or laptop; More choice of hospitals meaning you are covered to use hospitals outside AXA's directory of hospitals; Mental Health option. Access to the Virtual Doctor from AXA service is available for all Large Corporate groups who have not chosen the upgrade, until 30 September 2020. Dean took the time to address different types of treatments available and encouraged me to to discuss with my GP as my private medical has all the tools to solve the issue. If you sign up to AXA, be prepared for additional suffering caused by AXA and imposed on you and your family. If they're feeling unwell or have a general worry, the doctors are around to help. More info. With AXA Doctor at Hand you can speak to a GP 24/7, 365 days a year1, whether you’re at work, home or abroad. I am glad you have found us to be supportive and efficient, and that you are pleased with the Doctor at Hand service. Dr @ Hand never sent a referral letter so had to try and book an appointment with a claim number, lots of phonecards and emails. That’s why we’ve partnered with Doctor Care Anywhere, so you can see a doctor without the wait. Doctor Care Anywhere GPs can treat and provide non-emergency medical advice. On 8/10/2018 I went to AXA Advisors’ Houston Texas branch, where an AXA Advisor helped me to change the form of my name with my AXA account. It’s an evolution in on-demand, personalised care for you. I’m not one to write reviews but I feel driven to because in each appointment I have had, the doctors have treated me with such kindness, patience and understanding. Your consultation will be 20 minutes long. They have mis-clasified claims and given incorrect advice on what my policy covers. The service from AXA is always prompt and excellent but I'm very disappointed at the lack of cohesion between the new Dr @ Hand service and AXA. 3 Lakh and Rs. The Virtual Doctor service With the Virtual Doctor service from AXA, members can book a medical consultation with a real doctor on the phone or by video call - at a time that suits them¹, from anywhere in the world. 20-minute appointments allow plenty of time to discuss your health concerns. The other two weren't seeing people my age. AXA Doctor at Hand. An entirely unethical practice to defraud customers. It was GP who requested to see specialist but unfortunately AXA are saying overgrowing Toe is not a symptom.I need to wait for my daughter who is 2 to be in pain. AXA Doctor at Hand, powered by Doctor Care Anywhere, is a private online GP service that puts better health in easy reach for everyone. I'll try again tomorrow. If you are in the European Economic Area we can have a prescription ready to pick up in a nearby pharmacy a few hours after your appointment, Monday to Friday 9pm - 5pm UK time. They’ll be able to help you with prevention advice, what to look out for, and risk factors including recent travel, your age, previous medical conditions and any medication you’re on such as immunosuppressants. I now feel that having private medical insurance with AXA is a complete waste of money. acne, rash, infection), stress, urinary tract infection and women's health. Proud to be part of the AXA Group, a global insurance brand and a worldwide leader in financial services, AXA Insurance businesses employ over 5,500 in a network of offices across the UK. Axa Systematically refuse coverage for cases where cover is due. At this stage no treatment to date has been effective and sports specialists haven’t been able to identify anything serious with scans although the problems I’ve been having for the last 12 months are still as bad as they have been. Read through your updated, jargon-free notes after your consultation so you know exactly what you need to do to start feeling better. These mistakes always work in their favor. The AXA rate for that particular operation is £800 - therefore we would pay 60% of the AXA agreed rate. Even if a chiropractor not in your list due to this cost, you should still allow us to use it but you can say to me that you will only allow reimbursement of the amount that you would allow for those in your list. I am seriously considering leave AXA. It just felt like … I understand that you have an understanding with your approved chiropractor based on your agreed amount you will allow them to have. Very stressful company. Examples of things we treat are: allergies, anxiety, asthma, backache, chest infection, childhood illness, cough, colds, cystitis, depression, digestive problems, ear, nose and throat problems (e.g. It’s an evolution in on-demand, personalised care for you and your employees. Staff lack empathy, the individual I spoke to was unprofessional, left me on hold for 30min and then cut me off. Whether you choose a Personal Health or a Business Health plan, you’ll have access to the following benefits: Unlimited access to our 24/7 online GP service, AXA Doctor at Hand (powered by Doctor Care Anywhere).Appointments are subject to availability. away from home, AXA Doctor at Hand is the private online GP service that works around you, not the other way around. At AXA Health, all of our small business health insurance plans come with unlimited access 3 to our online GP service, AXA Doctor at Hand (powered by Doctor Care Anywhere) as standard. The GPs can prescribe the medication you need. So far it's good. With our AXA Doctor at Hand service, you can see a doctor online from your device, 24 hours a day. Reap the rewards. 24/7 virtual GP appointments at a time and place to suit you. Each appointment purchased is valid for use for 12 months from the date of purchase. Most pathetic insurance experience ever!!! All referrals and treatment recommended are on a private basis. If you don’t have private healthcare benefits any specialist referrals would need to be self-funded. My suspicion is that their claims handling team probably have a bonus KPI where they are rewarded for not paying out the full amount - I cannot see any other reason for this poor service. I spoke with a customer service representative Jasmine she made my day and honestly she was that helpful and nice that change my whole opinion about this company I was too much against this AXA but now I think they have the best people in there team like Jasmine and I advise anyone who have bad experience with this company ,when you call ask for her and ur problems will be sorted , try it and put review.. JASMINE SHOULD BE UPGRADED in ur team please guys after ur problems sorted Wright a review.. “Fab, quick and easy - better than seeing a doctor in person as you feel supported and that the Dr has plenty of time to speak with you without rushing you out the door.”. Booking an appointment with Doctor Care Anywhere only takes a minute. Fantastic service ,well informed throughout my treatment and easy to manage online. Thanks mate appreciate it . Last year my 1 year old daughter was identified with a milk alergie and AXA stop doctor visit in the middle of founding other allergies she has. I waited over 25 minutes listening to taped messages telling me how important my call was before finally hanging up. One working day after Doctor Care Anywhere consultation AXA emailed details is 3 specialists for me contact for follow up treatment.Excellent service. Our areas of expertise are applied to a range of products and services that are adapted to the needs of each and every client across three major business lines: property-casualty insurance, life & savings, and asset management. If your specialist is not recognised by Health-on-Line, or AXA PPP healthcare, you will be responsible for paying the charges in full, so do check with our claims team first. Can Doctor Care Anywhere treat emergencies? AXA Doctor at Hand, powered by Doctor Care Anywhere, is a private online GP service that puts better health in easy reach for everyone. This was the first time I used AXA service. 17 reviews of Axa Advisors "These people cold call you at work and try to set up a 15-minute appointment to discuss financial planning. This gives you and your team access to a 20 minute appointment with a GP at a time and place that suits you. AXA Health have imagined it all. Not recommend AXA Health insurance at… Not recommend AXA Health insurance at all! If you think you have a medical emergency, please call 111/999 or go to an A&E in the UK. Looking back, I should have followed up earlier but Im a very patient person so I waited. If you have a medical emergency, you’ll need to call go to your nearest A&E in the UK or dial 999. Medicine may not be available worldwide. Create an account today to speak to a GP and to set up your medical records. With AXA Doctor at Hand, powered by Doctor Care anywhere, you can speak to a GP whenever you want, wherever you are. You can view the AXA Doctor at Hand terms and conditions here: Most of our patients can get an appointment on the same day. Find Dr. Bennett's phone number, address, insurance information, hospital affiliations and more. You can also add any photos that might be useful for the GP to see before you have your appointment. It’s an evolution in on-demand, personalised care for you. DISCOVER EXPERIENCES. This company operates with unethical methods such as misleading statements to get people away from competitors. Doctor Care Anywhere is a doctor founded, patient-centric company. 2 days later, I got the approval and all the necessary information for my appointment. AXA Doctor at Hand. Would advise to go with BUPA, so much more reliable and efficient. If you have other health concerns or questions about COVID-19, you can use the AXA Doctor at Hand service. It also claims patients can get a same or next day face-to-face appointment if needed at five clinics around London. The GP is able to diagnose conditions, recommend treatment, issue private prescriptions ** and can refer you to see a specialist. They have made numerous errors with my claims - not paying when they should until I chase, and supposedly "accidentally" missing some of the documents I have sent them. Prompt response and helpful with my claim gave great peace of mind. It’s why they’ve developed the AXA Doctor at Hand service. This product enables you to buy a single online GP appointment. I initially called an agent and she advised me that it takes around 2-3 days to get my approval then, I also registered online so I can upload my referral letter. In countries where local laws prohibit the medication you need without a local doctor's prescriptions there is a delivery from the UK option to all our patients. FIND OUT MORE. AXA Doctor at Hand – Unlimited access to our 24/7 online GP service, AXA Doctor at Hand (powered by Doctor Care Anywhere). If you think you may have symptoms of COVID-19, please visit NHS 111 online. I have found AXA Health hugely frustrating to deal with. Prescription fulfillment support is dependent on local laws but we will help as much as we can. AXA Doctor at Hand Imagine you’re struggling to juggle work and family but still can fit in a GP appointment when it suits you. Dean was really understanding and helpful.
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