If this does not help, or you do not want to speak to the staff, you can contact the health board or trust’s concerns team. They are free to use and don’t work for the NHS or prison service. If you are not happy with the response to your complaint, in the first instance please contact the Complaints service or the named contact in your complaint response to discuss how we may be able to help. Contact our NHS Advocacy Helpline on 0300 330 5454 at any point in your complaint process, if you want support or information.

Address: POhWER, NHS Complaints Advocacy, PO Box 14043, Birmingham, B6 9BL.

Call 0118 9605027.
There may be an advocacy service to help you to make other types of complaints. Complaints/Feedback Please note: Although we will not be responsible for most health services in Bridgend County from April 1, 2019, if your feedback or complaint about services in that area relates to an issue which happened before that date, you will still need to contact us.

What if I remain unhappy with the outcome of my complaint?

To ensure a thorough review of your concerns, complete the official NHS complaint form online and provide all required information. This is explained in the complaints procedure.

Complaints are reviewed within 20 business days of submission. The NHS and social care complaints procedure was introduced in England on 1 April 2009.

To complain about an NHS service – such as a hospital, GP or dentist – you should complain to the person or organisation.

For example if it's a complaint about your doctor, you could complain to the surgery.
Where it is not possible to resolve a query or dispute by telephone through our Customer Contact Centre, NHS Pensions has complaints procedures for members and employers. Make a complaint.

The NHS Complaints Procedure requires Health Boards to consider conciliation or mediation services to help resolve a complaint where it is appropriate and all of the parties involved agree. NHS Highland is working in partnership with the Scottish Government and Scottish Mediation Network to use mediation in complaints handling within NHS Scotland. An NHS complaints advocate can help you to make an NHS complaint. The local resolution stage is governed by the Local Authority Social Services and National Health Service Complaints (England) Regulations 2009. If you want some support to do this, contact our PALS team. If your complaint is about a hospital or an ambulance service, contact the Complaints Manager or the Chief Executive of the NHS Trust.

If you have a concern about services that you have received from your General Practitioner (GP), Dentist, Pharmacist or Optician you should normally ask the practice to look into it for you, but if you prefer, you can ask your health board to do so. ... For help and advice with complaints, contact your local Patient Advice & Support Service (PASS). If you are not clear where to send your complaint, ask for advice from the Patient Advice and Liaison Service (PALS) or the Complaints Department at the hospital or from your local NHS Complaints Advocacy service. Contact the relevant service to make a complaint. Complaints about NHS Pensions and NHS Student Bursaries have to be handled differently because of legislation. Email PALS@berkshire.nhs.uk If you’ve already talked to your local service staff and are still unhappy with the outcome, you can make a formal complaint in writing to our Complaints Office or … Updates regarding the status of a complaint will be sent via email. ... 132KB) is followed. Step 3: Submit a completed NHS complaint with supporting documents. But this isn’t available everywhere. An advocate is someone who can help you to understand your rights and get your voice heard.

For Complaints and Enquiries relating to Dorset CCG, you can write, telephone or email the Customer Care Officer: NHS Dorset Clinical Commissioning Group Vespasian House, Barrack Road, Dorchester DT1 1TG Telephone: 01305 368926 Email: customer.careteam@dorsetccg.nhs.uk Share on …